Shared Services Transformation
Elevating GBS from Back Office to Strategic Partner
The Challenge
A global infrastructure consulting firm was transforming its Global Business Services (GBS) from a back-office operation into a technology-enabled group that actively supports business strategy, creating change across every facet – from roles and responsibilities to how people do their work each day. The GBS business leader needed a strategic partner to drive communications and change to enable the transformation.
The Approach
Ripplea embedded with GBS leadreship as a trusted transformation partner, bringing the structure, clarity and hands-on support needed to turn an ambitious vision into an enterprise-wide movement.
01
Aligning Leaders with Decision Support
tactic
Worked closely with leaders to identify transformation goals, risks and decision points that informed a strategy grounded in business priorities.
outcome
Created a practical communication strategy that equipped leaders to engage teams consistently, reducing ambiguity and creating greater alignment around the future GBS model.
02
Creating Clarity Around Future State
tactic
Explained what was changing and why, empowering other leaders to cascade this message and connect the dots for all members of the GBS organization and communicate how they fit into this change.
outcome
Clarified the core story of the transformation in plain language, helping employees understand not just what was changing, but why it mattered and how they fit into the future organization.
03
Building a Scalable Communication Engine
tactic
Implemented a right-sized communication infrastructure that helped a lean team focus limited resources on the communications most critical to transformation success.
outcome
Established communication channels, messaging governance and an editorial framework that enabled more proactive decision-making, improved communication consistency, and reduced reliance on reactive communications.
Lasting impact
By helping leaders align around a common vision and scale communications more effectively, Ripplea accelerated adoption of the new operating model and freed leadership capacity to focus on higher-value transformation priorities and the continued evolution of GBS as a strategic business partner.
