Technology Transformation
Helping Digital & Technology Lead Change at Enterprise Scale
The Challenge
A QSR company centralized its digital and technology (D&T) teams into a shared services model to quickly and efficiently deliver innovations across all portfolio brands in a highly competitive market. As a newly formed D&T team creating a lot of change, the organization needed a partner to help drive change management and communication best practices while also executing key priorities.
The Approach
Ripplea partnered with D&T leadership to bring structure and clarity to the complex, fast-moving transformation. We focused on providing solutions for the areas creating the most friction. By providing clarity, tools, and training to support the people side of change, we enabled smoother adoption of the operating model at a manageable pace across a complex enterprise.
01
Improving decision making
tactic
Built a holistic view of enterprise changes, making dependencies, overlaps, and organizational impact visible so leaders could proactively coordinate activity across teams.
outcome
Created a shared source of truth that enabled leaders to make more informed decisions about prioritization, sequencing, and timing, helping reduce change fatigue and minimize business disruption.
02
Clarifying how work gets done
tactic
Simplified a complex role approval and hiring process while identifying opportunities to make process design more scalable within the new operating model.
outcome
Beyond solving an immediate business need, leaders gained a practical framework for identifying process gaps, clarifying ownership, and building future processes more effectively within the matrixed structure.
03
Building leadership capability
tactic
Created a “Leading Through Change” manager playbook to help leaders communicate changes, set expectations and support teams through ongoing disruption.
outcome
The training equipped managers with practical leadership tools for navigating ongoing change and was ultimately expanded into a broader leadership upskilling initiative across the organization.
The Ripplea effect
The work extended beyond supporting a single transformation. Ripplea helped establish the foundation for how the organization would lead change going forward, ultimately leading to the development of a new Change and Communications Center of Excellence.
Heading
from our partners
"Ripplea brought structure and clarity to a complex transformation, enabling leaders to guide their teams through constant change. The impact was immediate: decisions became easier, communication more effective, and our teams felt more supported."
If you’re navigating change and want a partner who leads with heart and clarity, we’d love to talk.