Supply Chain Transformation
Restoring Clarity to Accelerate AI-Driven Change
The Challenge
A Fortune 500 healthcare technology company was adopting a new AI-powered end-to-end supply chain platform. Communications for the transformation were mismanaged by a previous partner, resulting in no clear strategy or coordinated plan defining what to share, when or by whom. As a result, messaging was fragmented and uninspiring, and employees largely ignored it.
The Approach
To get the program communication back on track, Ripplea implemented a change communication strategy and structured way to manage communication activities moving forward.
01
Transformation narrative
tactic
Created overarching change narrative that addressed the larger “why” and developed key messages that guided all future communications.
outcome
The program leader began receiving positive feedback on her weekly communications, signaling the strategy was cutting through the noise and our change narrative was resonating.
02
Aligned leadership cascade
tactic
Designed a strategy that activated leaders at every level. The executive sponsor amplified key messages, direct reports contextualized them for their functions and on-site project managers were equipped with a tactical playbook to deliver launch communications.
outcome
On-site project managers praised the launch communications playbook, noting it improved employee satisfaction by clearly outlining changes and removed the burden of creating communications during already complex launches.
03
Centralized communications hub
tactic
Built a one-stop hub for all program communications, combining a forward-looking calendar, weekly themes, and ad hoc requests. The plan documented processes for each communication artifact to create efficiency and long-term sustainability.
outcome
The communications hub gave transformation leaders a huge sense of relief by providing visibility into what was coming and confidence it was handled, while also preserving past themes to inform future narratives.
The Ripplea effect
Our partnership was so impactful, we were engaged to help build a new change and communication Center of Excellence as part of the ongoing D&T organization redesign.
Heading
from our partners
"The Ripplea team has made huge improvements from what we’re used to, immediately picking up what we were doing before to get it back on track while also bringing ideas for how to improve and do things differently."
If you’re navigating change and want a partner who leads with heart and clarity, we’d love to talk.